KEDCO wishes to announce that the Transmission Company of Nigeria (TCN) has restored the two feeders that were hitherto disconnected and KEDCO is back on track with vigour. This is a big boost and KEDCO will leverage this to provide improved power supply in our franchise areas.
KEDCO is hereby assuring its numerous customers of effective service delivery across board following a rejig of the complaint section and restructuring of its ability to delivery in record time. The need to give customers satisfaction is a priority policy of KEDCO that can’t be negotiated or compromised. Our customers should be rest assured that we are ever ready to deliver effective service and improved power package while minimising complaints.
KEDCO also thanked all its numerous customers for their patience while the disconnection lasted. We are proud of our customers and wish to reiterate that they would get a better supply from now.
While appreciating the new move which led to the reconnection of the two feeders, KEDCO is appealing to TCN to as a matter of urgency look into the issue of the 150MVA Kumbotso -Dan’agundi transformer, which stopped working 5 years ago to be replaced as that will go a long way in helping KEDCO deliver on its mandate toward using improved power supply to trigger the industrialisation of Northern Nigeria to improve the economy of Kano, Katsina and Jigawa States.
The MD/CEO Dr.Jamilu Isyaku Gwamna said: “ We are not and won’t renege on our mandate to transforming KEDCO in line with the demands of our customers. That’s why we pay attention to any complaints that are raised by customers. These are our sources for improvement as no organisation can improve without allowing for inputs from the major stakeholders who feel the end point of the services being rendered.
“ We are also willing to welcome any complaints and we have resuscitated that unit to act with the speed of light in terms of rendering speedy service. We are very ready and on course to ensure that we render the necessary services to put smiles on the faces of our customers.”
Ibrahim Sani Shawai
Head, Corporate Communication, KEDCO.